Common questions
Everything you need to know about PouchFi.
Getting Started
No. You deposit naira, your balance shows in USDT, you spend in naira. The crypto conversion happens automatically.
About 2 minutes. You'll need your email, phone number, and BVN or NIN for verification.
Money
Your balance is in USDT, which tracks the US dollar. If the naira strengthens against the dollar, your USDT buys fewer naira when you spend. This works both ways. PouchFi protects against devaluation but doesn't guarantee gains.
Usually within minutes. Processing depends on the receiving bank.
Naira deposits are typically credited within minutes. Crypto deposits need 15 block confirmations on BSC (a few minutes). If it's been longer, contact support with your transaction reference.
You can withdraw USDT to any BSC wallet address globally. Bank transfers are Nigeria-only.
Virtual Card
Yes. It works anywhere Mastercard, Visa, or Verve is accepted, international and Nigerian.
Check that your card balance covers the purchase amount. Some merchants also place temporary holds that can exceed the transaction amount. Make sure your card isn't frozen.
Not currently. PouchFi cards are virtual only.
KYC & Account Tiers
KYC (Know Your Customer) is a verification process required by the Central Bank of Nigeria (CBN). It helps us confirm your identity, protect your account, and ensure your money is safe. The more you verify, the more you can do on PouchFi.
PouchFi has three verification tiers. Each tier unlocks higher transaction limits and additional features. You move up by completing additional verification steps.
Tier 1 — Basic Access: BVN + liveness check. Unlocks USDT wallet, virtual NGN account, basic transfers and bill payments.
Tier 2 — Standard Access: BVN + NIN + liveness check. Unlocks higher transaction limits across transfers, airtime and bills.
Tier 3 — Full Access: BVN + NIN + liveness check + address verification. Unlocks virtual USD card and the highest transaction limits.
Tier 2 — Standard Access: BVN + NIN + liveness check. Unlocks higher transaction limits across transfers, airtime and bills.
Tier 3 — Full Access: BVN + NIN + liveness check + address verification. Unlocks virtual USD card and the highest transaction limits.
| Limit | Tier 1 | Tier 2 | Tier 3 |
|---|---|---|---|
| Single transfer | ₦50,000 | ₦100,000 | ₦200,000 |
| Daily transfer | ₦300,000 | ₦500,000 | ₦1,000,000 |
| Single airtime | ₦10,000 | ₦20,000 | ₦50,000 |
| Daily airtime | ₦100,000 | ₦150,000 | ₦200,000 |
| Single data | ₦10,000 | ₦20,000 | ₦50,000 |
| Daily data | ₦100,000 | ₦150,000 | ₦200,000 |
| Card funding | — | — | Up to $2,500 |
| Card single txn | — | — | $100 |
| Card daily limit | — | — | $250 |
Bill payments (electricity, cable) follow provider limits across all tiers.
Virtual cards are available to Tier 3 users only. To unlock your card, complete address verification and upload a utility bill in the app.
Most verifications are completed in minutes. Address verification may take slightly longer depending on document review.
Yes. Verification is powered by a licensed KYC provider. Your information is encrypted and handled in line with CBN regulations and our Privacy Policy.
This is a CBN regulatory requirement for accounts accessing higher transaction limits and card services. It is the same standard applied across regulated Nigerian fintechs.
Security
They can see your balance but can't move money. Every transaction requires a separate passcode that's not your password.
Log in from another device with your email and password. If you have 2FA enabled, use your recovery codes. Contact support if you're locked out.